Frequently Asked Questions

1. How can I contact Sleepify?

You can contact us by sending an email to sleepify@gmail.com. Our customer support team will respond to your inquiry as soon as possible.

2. Where are your products shipped from?

Our products are shipped from various locations depending on the supplier. We work with trusted suppliers from around the world to ensure the highest quality and fastest delivery times for our customers.

3. What is your refund policy?

We offer a 30-day refund policy. If you are not satisfied with your purchase, you can request a refund within 30 days of receiving the product. Please refer to our refund policy for more details.

4. How long does shipping take?

Shipping times may vary depending on the product and your location. On average, our products are delivered within 7-14 business days. Please note that due to the current global situation, there may be some delays in shipping. We appreciate your patience.

5. Do you offer free shipping?

Yes, we offer free shipping on all orders. There are no additional charges for shipping.

6. Can I track my order?

Yes, you can track your order. Once your order is shipped, we will provide you with a tracking number. You can use this tracking number to track the progress of your shipment.

7. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for your convenience.

8. Are your products safe to use?

Yes, all our products are made with the highest quality materials and undergo strict quality control measures. We ensure that our products are safe to use and meet all relevant safety standards.

9. Can I cancel my order?

If you wish to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once the order has been shipped, it cannot be canceled.

10. Do you offer wholesale or bulk discounts?

Yes, we offer wholesale and bulk discounts for larger orders. If you are interested in purchasing our products in bulk, please contact us for more information.

11. Do you ship internationally?

Yes, we ship our products internationally. However, please note that there may be additional customs fees or import duties imposed by your country. These fees are the responsibility of the customer.

12. Can I return a product if I'm not satisfied?

Yes, we have a 30-day return policy. If you are not satisfied with your purchase, you can return the product within 30 days for a refund. Please refer to our refund policy for more details.

13. Are your products eco-friendly?

We strive to offer eco-friendly products whenever possible. Many of our products are made from sustainable materials and are designed to minimize their impact on the environment.

14. Do you offer warranty on your products?

Yes, we offer a warranty on our products. The duration of the warranty may vary depending on the product. Please refer to the product description or contact us for more information.

15. Can I exchange a product for a different one?

If you would like to exchange a product for a different one, please contact us. We will provide you with further instructions on how to proceed with the exchange.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To start a return, you can contact us at sleepify@gmail.com. Please refer to our refund policy for more details on the return process and eligibility.